Dear Valued Clients,

Effective March 23, 2020, we began implementing Tele-Rehabilitation for our MVA and WSIB clients. This has been working well, allowing 1:1 interaction between our qualified professionals and our clients using an encrypted video conferencing platform.

It has allowed for continuity of care in circumstances where clinic visits are not possible. It has been an honour to continue to provide education, instruction/teaching, demonstration and to be able to respond to changes in a client's condition in the moment with timely, relevant clinical advice.

As the COVID-19 pandemic continues to proceed unpredictably, we want to assure our community that their health and wellness is of primary importance to us. We are now expanding our service provision to provide Tele-rehabilitation to all our existing clients, as appropriate, and new clients who may have had recent injury or surgery that requires a rehabilitative approach.

If you require our professional services, please do not hesitate to contact us through our email portal link, or by telephone. We are here to help you get through this! If you have a scheduled appointment at Point of Balance Physiotherapy in the month of April 2020, consider your appointment postponed. We will keep you informed regarding our re-opening date (tentatively May 4, 2020) contact you to reschedule at that time. We look forward to seeing you all again soon.

3-37 Lindsay St South, Lindsay, ON K9V 2L9
705-878-1175 705-878-0583

We do accept cash, Debit, Visa and MasterCard. Our fee schedule is clearly posted in the clinic. A detailed receipt will be provided to you by our helpful administrative staff that will contain the pertinent information required to receive reimbursement from your extended health benefits provider or to utilize for income tax purposes.

Many extended health benefits providers require a physician's prescription to allow reimbursement for services provided by Point of Balance Physiotherapy Ltd. Please check with your plan provider. If you choose to allow us to submit claim electronically for you, you will be asked to complete an Electronic Billing Authorization form.

  • Interac
  • MasterCard
  • VISA

Services provided at Point of Balance Physiotherapy Ltd are not funded by the Ministry of Health (OHIP).

Billing Options

Private Pay
If you do not have extended health benefits or you are choosing to submit your claim yourself, full payment is required at the time of service.

Extended Health Benefits
If your extended health benefits provider allows electronic claim submission and provides reimbursement directly to the insured, you will be required to pay at the time of service.

Custom Orthotics
The Orthotic GroupWe are pleased to deal exclusively with The Orthotic Group for all our custom orthotic. There is $65 physiotherapist fee for the orthotic assessment appointment for custom orthotics and we do require payment in full at the time of order. Once all essential paperwork is received, a billing package is compiled by our administrative staff for you to send to your insurance company for reimbursement.

Unfortunately, at this time, Green Shield and Blue Cross, Extended Health Benefits does not recognize orthotic dispensing by physiotherapists.

Workers Compensation Insurance Board (WSIB) claims
WSIB OntarioWe are pleased to provide rehabilitation services to injured workers. Once a claim is initiated by the employee or employer, it is essential that the injured worker seeks treatment as soon as possible. Billing is submitted electronically on your behalf and payment goes directly to the provider. It is important that you understand that in some instances, claims may be denied and alternative terms of payment (extended health benefits or private pay) will be required.

Motor Vehicle Accident Claims
Financial Services Commission Of OntarioA motor vehicle accident is a stressful event, no matter the extent of injury or damage. We are here to help you through this process, from the extensive paperwork to the complex nature of the billing. Injuries sustained in an MVA fall into three categories: minor injuries, non-minor injuries as well as catastrophic injuries.

Point of Balance Physiotherapy Ltd is a licenced provided with HCAI, which is the governing body through which assessment, treatment planning and billing are completed on your behalf. These processes are regulated by the Financial Services Commission of Ontario to protect the interests of the insured, the insurer as well as the health provider.

Should you have extended health benefits, billing guidelines stipulate that your EHB coverage must be used prior to billing the insurance company. This will be arranged with you through our billing office.

Cancellation Policy

Your appointment time was reserved for you. We do appreciate that circumstances arise that may require you to cancel and reschedule your appointment. We request that you provide 2 business days notice of cancellation. Failure to do so may result in a cancellation fee of $50.00. Thank you for your understanding.